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Tip of the Day

Tip # 1 - Be sure of the right fit
Everyone has one foot slightly larger than the other. Make sure you buy shoes for the larger foot, not the smaller one. 

Shipping Information

All our parcels are sent to you via Australia Post. We do not offer pickup facilities or customer organised courier. We ship to Australia and New Zealand at this stage, other international shipping will be available soon.

Free delivery within Australia –applies to a single transaction of AU $55 (GST inclusive) or more of product purchase.  

Delivery within Australia- standard shipping fee of AU $5.50 (GST inclusive) for orders under AU $55 or

Express Post service fee of  AU $15 (GST inclusive). The fee will be added to the total purchase.

Destination

Timing after dispatch

Cost

Conditions

(business days)

Standard

Sydney & Canberra

approx. 1 - 2

Free

signature required

Melbourne & Brisbane

approx. 2 - 3

Free

signature required

Adelaide & Perth & Tasmania & Darwin

approx. 3 - 5

Free

signature required

All other 

approx. 3 - 5 or up to 10

Free

signature required

Express

Australian capital cities

approx. 1 - 2

$15.00

signature required

All other in Australia

approx. 2 - 5 or up to 10

$15.00

signature required

  * We endeavour to dispatch within 2 working days of purchase. 

It is your responsibility to inform Shoe Box Online if an order has not arrived by the expected due date. Once informed, we will lodge enquiry with the courier and to ensure that delivery occurs as soon as possible.Shoe Box Online will not be held liable for any loss or damage resulting from a late delivery.

Please note that if the product is lost in transit.A replacement product will be despatched at our discretion. We offer shipping insurance which cover for a replacement product (subject to availability) and shipping and handling fee in the event of lost or damaged product. We strongly recommend that you purchase a shipping insurance.

You agree that when Australia Post is satisfied that the order has been delivered, delivery of the order has taken place within the terms of the agreement between you andShoe Box Online. Australia Post will obtain a signature on delivery, we recommend that you enter a delivery address where someone will be attendance during the hours of 9am to 5pm. A work address is preferred to ensure you receive your parcel efficiently or other suitable daytime address where someone is available to accept your order. If no-one is available to receive your order, a card will be left indicating your parcel is available for collection at the marked post office location.

The product may be delivered to business addresses by 5pm. If the incorrect delivery address is supplied, they will be returned to the supplier and we will contact you to arrange re-delivery. A postage and handling fee for re-delivery will apply.

If you select the "Authority to leave" option, you agree that when Australia Post is satisfied that the order has been delivered, delivery of the order has taken place within the terms of the agreement between you andShoe Box Online.We will not be held liable for any loss or damages resulting from the delivery.

You can check the current status of your order by logging in and clicking on the “Order status”. You can also track on the Australia Post website after product has been dispatched delivery using your consignment number given.

 

Free Delivery to NEW ZEALAND - Applies to a single transaction of AUD $100 (GST inclusive) or more of product purchase non-sale items.

Delivery to New Zealand - For parcels weighing up to 2kg will be shipped International Pack and Track service, for parcels weighing 2kg - 20kg will be shipped International Express service

GST will not be applied on any order delivered to New Zealand. This tax codes are set based on the delivery address, therefore you need to join our member by selecting New Zealand. Alternatively you need to update delivery address on your member details under Members > Change details.

Please refer to the Guidelines of International Delivery Schedule after dispatch and international shipping costs. Please note total shipping charges for order under AUD $100 (GST inclusive) are calculated based on the destination and weight of your order. All costs are in Australian Dollar $AUD.

Weight

Cost

Timing after dispatch (business days)

                               Conditions

up to 1kg/2.20lb

AUD $16

approximately  2 – 15

business days

* Express shipping is available for some items, please contact us via email customercare@shoebox.com.au

signature required

up to 2kg/4.41lb

AUD $16

up to 3kg/6.61lb

AUD $26

up to 4kg/8.82lb

AUD $30

up to 5kg/11.02lb

AUD $34

up to 6kg/13.23lb

AUD $38

up to 7kg/15.43lb

AUD $42

* Important Note for New Zealand Buyer:

We will provide you with an estimated date (approximately 10-15 working days) for delivery of all parcels. However the delivery time may vary due to public holidays, countries, and customs etc. some shipments may take up to 3 weeks to arrive, depending on the amount of time it may take to clear customs.

You are responsible for any customs duties, foreign taxes or other fees which may be imposed during the importation into your country. In order to comply with Australian export regulations, we are required to declare the exact value of all product ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a gift even if order is placed with the intention of sending to a gift recipient. ***International shipping charges are non-refundable. it may be necessary to call local customs offices to gain further details.

Rest of world - We only ship to New Zealand at this stage. We would love to ship our products all over the world! At this stage there are a few restrictions holding us back but we will endeavour to provide the service as soon as possible.

Pre-paid Return Shipping Label is now available for return shipping from anywhere within Australia at a flat rate of $9.90(GST inclusive). Please see our Pre-paid Return Shipping Label for more details.

Click Link Here for $9.90 RETURNS LABEL